ea77's Privacy Policy
This policy gives a complete account of how your personal data is collected, stored, and kept secure on the ea77 platform.
ea77 (referred to hereafter as "we", "our", or "the platform") operates a safe and trusted online gaming environment for users in Bangladesh. This privacy policy explains what information we collect about you when you use the ea77 website, how that information is used, with whom it may be shared, and what rights you have over your data.
Reading our Terms and Conditions will give you full details on the overall agreement for using the platform. By registering with ea77 or continuing to use the platform, you are considered to have accepted this privacy policy. You must be at least 21 years of age.
What Information We Collect
ea77 collects two types of information from its users — (a) information you provide directly, and (b) information generated automatically while you use the platform.
1.1 Information You Provide
During registration, verification, and financial transactions, we collect the following information:
- Full name and date of birth
- Valid email address and mobile number
- National ID or passport details for identity verification
- Payment-related information — such as bKash, Nagad, Rocket, or bank account details (full card or account numbers are not stored)
- Contact information you provide when requesting support via live chat or email
1.2 Automatically Collected Information
When you use ea77, our systems record the following technical information:
- IP address and device type (mobile, desktop)
- Browser type and version
- Session duration, pages visited, and click patterns
- Cookie and local storage data
- Approximate information about login date, time, and location
For payment processing, ea77 stores only the transaction reference and amount — full bank or mobile banking account details are never stored on our servers.
Purpose of Data Use
We use your information only for legitimate purposes. ea77 never sells your data to third parties or uses it for unrelated purposes.
- Account Management: For registration, login verification, and account security.
- Identity Verification: To complete the KYC process for preventing financial misuse and verifying age.
- Payment Processing: To securely complete deposit and withdrawal requests.
- Customer Support: To respond to your issues and questions via 24/7 live chat and email.
- Security Monitoring: To detect fraud, money laundering, and unauthorised access.
- Platform Improvement: To analyse user experience and improve service quality.
- Legal Obligations: To comply with applicable laws or directives from authorities.
Data Sharing Policy
ea77 shares your personal data with third parties only under strictly controlled circumstances. Data may be shared in the following cases:
3.1 Payment Processors
Only the necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These processors operate under strict confidentiality agreements.
3.2 Technology Partners
Game providers and technology service providers receive only the minimum amount of data required to deliver their services. They have no right to use your data for their own purposes.
3.3 Legal Authorities
Providing information in response to Bangladeshi law or judicial orders is a legal obligation for us. In such circumstances, ea77 supplies information in accordance with applicable law.
We never sell, rent, or exchange your data with advertisers or any other third party.
Data Security Measures
ea77 adopts industry-standard technical and administrative measures to keep your data secure.
4.1 Encryption
Our website uses SSL (Secure Socket Layer) technology, which encrypts all data transmitted between your browser and our servers. As a result, no third party can read data while it is in transit.
4.2 Access Control
Only authorised ea77 staff may view user data, and only when required for a specific task. Every access is logged and reviewed regularly.
4.3 Account Security
Use a strong password for your account and never share your login details with anyone. If you notice any suspicious activity, notify our support team immediately.
4.4 Server Security
Our servers are hosted in secure data centres, regular security audits are conducted, and automated monitoring systems are active to detect any unusual activity.
Cookies and Tracking Technologies
ea77 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: To maintain login state and session — the site cannot function properly without these.
- Functional Cookies: To remember your language preference and other settings.
- Analytics Cookies: To measure traffic and understand how the site is used — data is collected anonymously.
5.2 Cookie Control
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may limit certain features.
Data Retention Period
ea77 retains your personal data only for as long as necessary. As a general rule:
- Data for active accounts is retained for as long as the account remains open.
- Transaction and financial records are kept for a defined period after account closure due to legal obligations.
- Identity verification documents are deleted after the legally specified period.
- Analytics and log data are generally not kept for more than one year.
Your Rights
As an ea77 user, you have certain important rights over your own data.
7.1 Right to Access
You may request to know what information we hold about you. If you apply by email, we will respond within a reasonable time.
7.2 Right to Rectification
If any of your stored data is incorrect, you may request a correction. Some information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your data be deleted. However, we are obliged to retain some data for a defined period due to financial and legal requirements.
7.4 Right to Restrict Processing
You may object to your data being used for specific purposes. In such cases, ea77 will restrict the relevant processing unless there is a compelling legal reason not to.
To exercise these rights or if you have any questions, please contact our support team. For answers to more general questions, visit our Frequently Asked Questions (FAQ) page.
Protection of Minors
ea77 strictly refrains from providing services to anyone under 21 years of age. Age is verified at registration, and additional identity documents may be requested in cases of doubt.
If we confirm that a minor has opened an account, that account will be closed immediately and the associated data will be deleted. Read our Responsible Gaming Guidelines to learn more about our commitment to responsible gaming.
International Data Transfers
In operating ea77's services, some data may be processed on servers located outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place at the destination and that strict confidentiality agreements are in effect.
Game software providers — such as Evolution, Pragmatic Play Live, PG Soft, and JILI — may process limited session data as part of delivering their services. These providers comply with international data protection standards.
Policy Changes
ea77 reserves the right to update this privacy policy when necessary. For significant changes, a notification will be sent to your registered email address or a clear notice will be displayed on the platform.
If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. You should therefore visit this page regularly. To learn more about our platform, visit the About Us page.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact the ea77 support team through the following: